Service

All-inclusive services for all-round satisfaction.

Personal support from the word go. Individually tailored digital support, anywhere, any time. We have also closed the loop with our service portfolio. After all, we know from long experience what EREMA customers need and wish for. Around 40 employees are on hand to deal with your inquiries quickly and efficiently. With in-depth knowledge and the guarantee that they will continue to support you until your query has been solved to your satisfaction. In addition to the human face of our service we also have our digital platform BluPort^® with a wide range of apps for every aspect of your EREMA system.

Support and contact in emergencies

Phone +43 732 3190 5300
Web: bluport.erema.at
E-mail: service@erema.at

Emergency hotline
for urgent cases outside our normal working hours
Friday: 13:00 - 18:00 (CET)
Saturday: 08:00 - 18:00 (CET)

Mechanical and process engineering assistance:
+43 664 4547677

Electrical and electronic engineering assistance:
+43 664 4547678

Service as a highly personal issue.

Our customer service team is made up of highly experienced employees. They are at your disposal for advice on the phone or by e-mail as well as for practical assistance at your facility. And fast, direct contact is just as important to us as it is to you.

All-inclusive really does mean everything.

It includes not only telephone hotlines and advice, but also preventive maintenance of your plant, technical process assistance for material changeovers, training for your personnel and online support of daily operations.

Replacement parts are supplied promptly.

Well-planned, optimised logistics prevent or minimise downtimes.This includes both particularly fast processes and a perfectly prepared warehouse with which we have important components and consumables permanently at hand and ready for dispatch for our customers.

Order online: Fast and simple.

Our digital platform BluPort^® has its own app for replacement parts: Spare Parts Online. Availability, prices and delivery times can be checked with just a few clicks – and orders placed straight away.

Details of BluPort^®

PredictOn:Drive – Predictive maintenance

Take action today to prevent damage tomorrow - for more machine availability and higher productivity!

The perfect data overview with BluPort^®

Whether it's a question of monitoring the motor, gearbox or vacuum pumps - the maintenance app on the EREMA customer platform BluPort^® gives you a perfect overview of the customised PredictOn:Drive data relating to your machine.

Details about PredictOn

BluPort^® – At EREMA, real time applies all over the world.

Optimise performance indicators online from wherever you are in the world – this is just one of the possibilities offered by BluPort^® , although it’s an important one. On our digital platform you’ll find apps offering services such as current key figures, ordering options for spare parts and tools, support with questions about materials, and the chance to offer used equipment for sale – no matter where you are.

(Re-)act, order, optimise – wherever you are.

The basic version of BluPort^® can be used free of charge by all our customers. We also offer a Smart Service Package with more apps plus their activation for relevant machinery. A fee is charged for this package.

Details of BluPort^®

Professional, versatile.

CHOOSE THE NUMBER ONE.